Refund policy

Refunds & Returns

• Returns must be in as new condition unless faulty.
• Faulty goods will be dealt with as per the manufacturer's warranty.
• We recommend sending returns via registered courier as we do not accept responsibility for lost or damaged items on return freight.
• We do not offer an exchange if you simply change your mind. ​​
• Refunds and returns must be made within 14 days of receiving goods and are not available on free promotional items.
• Refunds and return freight is at the buyer's expense
• Refunds are not available for sale items.

Order cancellations

• If notified before the goods have been dispatched, DIY RV Solutions may be able to accommodate order cancellations.  
• If the order has been dispatched it will then be considered a return & refund and must meet the above terms. 
• The 25% deposit payment required for orders and bookings is non-refundable and will be offered as a 12-month credit for cancellations.